Dean Cantwell (Google Review)
Sent my drill off for repair under warranty, UPS lost my drill then sent me on a rabbit chase to provide evidence of it being collected then wouldn’t give me any info on the investigation as the sender for the tool was cj Sinclair. Ups and milwaukee closed the case stating I didn’t provide enough evidence of the tool being collected. I felt accused of lying about the drill ever being collected.
At which point I went directly to CJ Sinclair and dealt with a young woman called Emma. I provided her with what evidence I had of the drill being collected and within half a day a new drill has been ordered for me and is on route. It was a no drama process and exactly the kind of person you want to be dealing with. It’s took a massive stress off my shoulders and this lady deserves recognition, a pay rise, bonus or similar as I am undoubtedly not the first persons she’s dragged out of the s**t. Thanks Emma.
Terry Bladon (Google Review)
Great Company, very knowledgeable staff and very helpful. Great prices as well
Dr Les Willmore (Facebook Review)
Chloe Mahoney, Front Desk Support, provided definitive service and professional direction following my telephone enquiry relating to a jet-washer. I appreciated and valued her friendly approach and efficiency in quickly identifying and finding the product I was asking about. Even when her search provided fruitless, she went the extra mile, in an attempt to solve my problem. This is service and dedication of the higest quality and I applaud her dedication and customer service.
Andrew Dunstan (Google Review)
Brilliant customer services, more interested in giving you a good deal that selling you an expensive spare part. Rapid postage and well packed.
Highly recommended company. Thank you.
Alan Kruger (Google Review)
Fantastic personal service where the customer is valued. Quick turnaround and well executed professional repair service. Well presented shop counter with customer seating. C.J. Sinclair also have a selection of essential hand tools and power tool accessories for sale with an extensive range of products available to order. Without hesitation, I would thoroughly recommend them.
Tim Line (Google Review)
I needed a Milwaukee tool repaired under Milwaukee's 3 year warranty. I was instructed to send it to CJ Sinclair Ltd via UPS. The tool was collected and delivered to them the following day. The same day, I got notification from UPS that the tool had been sent back and it duly arrived the next day.
Super impressed by the turn round time. Thanks a lot!
Clive Buttle (Facebook Review)
What a great company to deal with. I was really struggling to locate a part. Couldn’t locate one anywhere until I dealt with Emma. Absolutely the most helpful of people. Found the part and delivered promptly. Communication was great and reliable. Nothing was to much trouble to help. Great staff great company. Thanks
Rick Lewis (Google Review)
These folks did exactly as asked - good to deal with, decent prices and well packed on return. I'll definitely use them again if we need Milwaukee repairs. Many thanks!
Callum Ferguson (Google Review)
Absolutely excellent service from Chloe, I got in touch about a part I needed and upon discovering this wasn’t an available part she went out of her way to contact ryobi and try make it available. A couple of weeks wait while being constantly kept in the loop about what was going on we have managed to successfully get a part number from ryobi and I have ordered the part. Very warm and welcoming person working at what is clearly a very professional and caring company! Will 100% be back in touch in the future if I find myself needing another part.
Thank you very much!